About Neil
Hello and welcome! As Service Advisor, I’m proud to be part of the team working hard to help you keep your car running smoothly and safely. After more than 30 years in this industry, I’ve seen a lot in this industry change. But the need for knowledgeable, friendly, and understanding service remains the same. No matter the challenge, I always try to make a customer’s experience with us as easy and as pleasurable as possible. Originally from Malvern, Arkansas, I’m a graduate of Malvern High School. I enjoy following college football. When I’m not working, I love spending time outdoors hunting and fishing. Ready for great service. Come on in and we’ll take good care of you.
Customer rating
4.7 / 5 based on 561 ratings (357 written reviews)
Recent reviews
Excellent. Very prompt and professional service
— Lonnie Y. ,
Perfect. All but the price for an oil change and tire rotation. $129! That's too much.
— James L. ,
We had a 10:00 appointment, arrived at 9:30. It took over 5 hours to get the oil changed and tire rotated. In the event someone besides Neil reads this my wife and I were trying to kill some time when she slipped and fell on your property resulting in a fractured wrist and sprained ankle. Neil and the sales manager knew about this. I expected someone would call the next day to check on her but no one did! We are 100% disappointed in Chris Crain. The only bright spot of day was Jacob Moorer ability to resolve two issues we had with our 2026 Pacifica . I hope he is able to find a better company to work for soon.
— David P. ,
Neil was very helpful answering questions I had.
— Charles M. ,
No communication, no effort in knowing the back story of my many returns to the dealership for the same problem. No follow-up to caring about the customer service or support.
— Tyrneese L. ,
Neil was courteous and professional.
— Cynthia W. ,
Great service everytime
— Mahagoney D. ,
He was very professional and kept me informed in a timely manner on the progress of my vehicle . My overall experience was pleasant and very good.
— Raymond M. ,
Great
— Kelly D. ,
I am very happy with the service to my 2025 Dodge Durango. Neil is much like me, not that pretty but here looks dont count. He was polite and professional and got me out of the waiting area faster than expected. Hey get the coffee pots going. I live on coffee. I will be back for my service needs when it is time. Good job Neil.
— Larry B. ,